Privacy Policy

Last Update: May 15, 2020.

cWebSpace Limited and its subsidiaries (collectively, “ScraperDev,” “we,” “our,” and “us”) know you care about how your personal data is managed and shared, and we take your privacy thoughtfully. Please read the following Privacy Policy to learn more about how we gather, store, use, and disclose information about you when you interact or use our websites (collectively the “Websites”) or any associated events, sales or marketing, and if you use any of our products, services, or applications (including any trial or testing) (collectively the “Services”) in any manner.

Policy Coverage

This Privacy Policy covers our handling of information that we collect when you are accessing or using our Websites or Services or when you contact us in any manner. Following, we explain in detail how we gather numerous types of data, including information that distinguishes you as an individual (“Personal Data”) from our users, visitors, and customers.

What data is collected by ScraperDev?

Personal Information you provide to us

When you use our websites, we may collect any Personal Data that you choose to send to us or give to us, for example, on our “Request a Quote” (or comparable) online form or if you register for ScraperDev emails. If you contact us through the Websites, we will retain a record of our communication. When you use our Services, we receive and store the information you provide instantly to us. For instance, when setting up new users, we collect Personal Data, such as their names and email addresses, and then provide Services to them. We might collect the types of information mentioned above straight from our clients including their names, usernames, e-mail addresses, postal addresses, telephone numbers, job titles, credit card details, bank account information, tax ID number, and transactional information (including the Services purchased). We may also require any other contact or other information they choose to provide us with or upload to our systems in association with the Services. Also, we might have to file credit card information, or only arrange for it to be stored and use it for both billing and payment purposes.

Information we collect automatically

We use the information we collect via the Websites as follows:

When you visit the Websites, we collect particular information associated with your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

We may use the information we collect from our customers and their users in connection with the Services we provide for the following purposes:

Usage information – we keep track of user activity concerning the types of Services our customers and their users use and performance metrics related to their use of the Services.
Log information – we log information about our customers and their users when you use one of the Services, including Internet Protocol (“IP”) address and data collected by cookies and other similar technologies. We use several techniques to gather information, which may include saving cookies to users’ computers. For any further information, please refer to our Cookie Policy.

Information Uses

When you access or use the Services, we collect, use, share, and otherwise process your Personal Data as described in this Policy. We rely on several legal principles to use your data in these ways. These legal principles include the occasions where:

it is required to perform the contractual obligations in our Terms of Service and to provide the Services to you;
you have consented to the processing, which you can recall at any time;
it is required to comply with legal responsibility, a court order, or to practice or support legal claims;
it is needed for our third party’s legitimate interests, such as those of visitors, members, or partners;
you have expressly made the information public;
it is required for the public interest; and
it is required to protect your vital interests or those of others.

Websites

We use the information we gather via the Websites as follows:

To administer our Websites and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To enhance our Website to ensure that content is displayed most effectively for you and your computer;
Analyze the use of the Website for monitoring and marketing purposes;
For purposes made clear to you at the time you submit your information. For instance, to fulfil a request a quote form or to provide you with information you have asked about our Services; and
To maintain the Website safe and secure.

Services

The following are the purposes of using the information we collect from our clients and their users in connection with the Services we provide:

To set up a user account;
Provide, operate, and control the Services;
Process and complete transactions, and to send related information, including transaction approvals and invoices;
Manage our customers’ use of the Services, respond to inquiries and remarks, and to give customer service and support;
Send clients technical alerts, updates, security notifications, product updates, and administrative communications;
Examine and stop fraudulent actions, unauthorized access to the Services, and other unlawful acts; and
For any other purposes about which we inform our clients and users.

Also, be aware we might also utilize the information you give to us via the Websites and/or Services to interact with you via email or other means of communication to notify you about products, Services, offers, promotions, and events we believe you would find interesting. Nevertheless, at any time, you will have the possibility to opt-out of the before-mentioned communication. The only thing you should do in such a case is to use the unsubscribe link, which you can find in our email or complete the Web Form below directly.

Third-Party Data Privacy Policy

Your Personal data will not be rented or sold to anyone. The only cases when we might have to share and disclose information (including Personal Data) are:

Vendors, Consultants, and Other Services Providers: We may share your information with third-party vendors, consultants, and other service providers whom we employ to perform tasks on our behalf. These companies cover (for example) our payment processing providers (e.g., Paypal), website analytics businesses (e.g., Google Analytics), product feedback or help desk software providers, CRM service providers, email service providers, and others.
Business Transfers: We may decide to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entrance into such transactions. Moreover, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Data could be one of the assets transferred to or acquired by a third party.
ScraperDev Companies: For this Privacy Policy we may need to share your data with our parent companies, subsidiaries and/or affiliates.
Protection of ScraperDev and Others: We hold the right to obtain, read, maintain, and disclose any information as vital to comply with the law or court order; enforce or apply our agreements with you and other transactions; or protect the rights, property, or safety of ScraperDev, our employees, our contractors, our users, or others.
Law Enforcement: Under specific situations, we may be required to disclose your Personal Data in response to intense demands by public authorities, including to satisfy national security or law requirements.

Is my personal data secure?

We use proper technical, organizational, and administrative safety measures to preserve any data we retain in our records from loss, abuse, and illegal access, disclosure, alteration, and destruction. Still, no business or service can assure perfect security. Unauthorized entry or use, hardware or software breakdown, or any additional factors may jeopardize user information security at any point. Among other practices, a password is a key for your privacy and security. Unauthorized access to your account and Personal Data should be prevented. You can do so by choosing and protecting your password correctly. Also, after you finish accessing your account, you should sign off.

Cookies and Other Tracking Technologies

Cookies

Our Websites and some of our Services use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags, and scripts) to distinguish your browser uniquely and to collect information about how you communicate with the Websites and Services. We use this information for the following purposes:

To support you in navigation;
To help you in registration, login, and your ability to provide feedback;
To analyze your use of our products, Services, or applications; and
To help with our promotional and marketing efforts.

Please look at our Cookie Policy to obtain more information about the cookies and tracking technologies that we use on this Website. You can find the information about why and how to accept and reject them.

Email Tracking

Additionally, we may use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. This information is then essential to enable more precise and accurate reporting, enhance the effectiveness of our marketing, and, necessarily, make our Services and Websites better for our users.

Google Analytics

Finally, we utilize Google Analytics, a web analysis service given by Google, better to understand your use of our Websites and Services. Google Analytics gathers information such as how frequently users revisit the Website, the types of websites they visit, and what other sites they used before visiting. Google then uses the data collected to follow and analyze the use of the Websites, to provide reports on its activities, and to share them with other Google services. Google might even use the data collected on the Websites to contextualize and personalize the ads on its advertising network. Google’s ability to use and give information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google gives an opt-out mechanism for the web available here.

How long do we keep our information?

To meet our legal and regulatory obligations, we hold your information while you are a customer and for a while after that. We do not keep it for longer than necessary. We may also retain your information if we have obtained your consent.

Consent

We rarely need your permission to use your Personal Data. With direct marketing, for instance, we need your consent to make you aware of products and services which may be of interest to you. We may do this by email, text, or other digital media. You can then accept direct marketing communications from ScraperDev when signing up for our products or Services or, later, filling out any of our Websites or other online forms. If you want you can remove your consent at any time by using the unsubscribe link within the email communications we send, or by completing this Web Form directly.

Know Your Privacy Rights

What options do I have?

You can always opt not to disclose information to us but still thought we might require some information to register with us or to take advantage of some of our features and/or Services.

Marketing communications

You are free to opt-out of receiving certain promotional or marketing communications at any time. You can do so by using the unsubscribe link in the email communications we send or by completing this Web Form directly. You will still receive non-promotional communications, such as service-related emails if you have any account for our Services.

Exercise your rights over your personal data

If you wish to access, review, update, rectify, and/or delete any Personal Data we hold about you, or utilize any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can complete this Web Form directly. Our Privacy Team will examine your request and respond to you as soon as possible after receiving the completed Web Form.
Please note that we may still use any aggregated and de-identified Personal Data that does not classify any individual and may also preserve and use your information as required to comply with our legal obligations, resolve disputes, and enforce our contractual agreements.

International Data Transfers

Using the Services, you accept that ScraperDev will manage your data in the United States, Croatia, and any other country where ScraperDev runs its operations. Also, your Personal Data may be transferred outside of the European Economic Area (EEA), so we can provide the products and Services to you. Privacy laws and standards, including the rights of authorities to access your Personal Data, may differ from those in your country. Consequently, we will transfer Personal Data to the countries where we are lawfully permitted to transfer it, and also we will take measures to guarantee data protection.

To the extent that ScraperDev is deemed to transfer Personal Data outside of the EEA, we rely separately and autonomously on the subsequent legal bases to transfer your information:

Model Clauses

The European Commission has raised standard contractual clauses Model Clauses, which protect Personal Data that is transferred outside of European borders, which we also use. You can demand a copy of our Model Clauses by sending an email to info@scraperdevelopment.com.

Privacy Shield

ScraperDev may rely upon the EU-US Privacy Shield to transfer Personal Data to some of our third-party service providers in the United States. They have the certificate to receive such information under the Privacy Shield Program.

Necessary for the performance of the contract between ScraperDev and its customers

With ScraperDev, you can choose if you want to use our Services or not. However, if you’re going to use the Services, you need to accept our Terms of Service, which set out the contract between ScraperDev and its customers. We operate worldwide, and are unable to perform our contract with you without moving your Personal Data around the world.

Linked Websites

You will find hyperlinks on the Websites that link to other websites (the “Linked Sites”), so you don’t waste your valuable time searching for them. Please be aware that we do not take any responsibility for it, and our Privacy Policy does not apply to any linked sites. These linked sites may collect some additional information which we do not require on our Websites. Also, please be aware we do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We strongly suggest looking at the privacy policy of each Linked Site, so you understand how your information is collected and protected.

Your Responsibilities

If you are a user of our services, you may individually collect specific Personal Data, such as when scraping third party websites. This means you process Personal Data, and, to a certain degree, you do so under EU law, which implies that you are an independent controller of data relating to individuals that you may have obtained during your use of the Services. It is your accountability to determine the legality of collecting, storing, controlling, or processing such Personal Data.

Your accountability is in protecting Personal Data you collect or process and complying with all relevant legal requirements when you use the Services. This incorporates the appropriate data protection and privacy laws that govern how you can use Personal Data. ScraperDev is not liable for this, and this Privacy Policy does not apply to any of the Personal Data you decide to collect or store as a part of your use of the Services.

If you and ScraperDev are the joint data controllers or processors of Personal Data, and if ScraperDev is sued, fined, or otherwise incurs expenses because of something that you have done as a joint data controller or processor, you accept to indemnify ScraperDev for the costs and fees (including any legal fees or fines) it occurs in conjunction with your control or processing of Personal Data.

Children

ScraperDev does not intentionally gather or solicit Personal Data from anyone below the age of 18. If you are below 18, please do not try to register for the Services or send any Personal Data about yourself to us. We will delete that information as quickly as possible if we learn that we have collected Personal Data from a child under age 18. If you suppose that a child under 18 may have given us Personal Data, please contact us at info@scraperdevelopment.com.

Future Changes of our Privacy Policy

We are continually working on the improvement of our Websites and Services and therefore may revise or update our Privacy Policy in the future. If that should be the case, we will inform you of material changes by either placing a notice on our Websites and/or by email (in case you have provided us with your e-mail address during your registration). You can see the latest updates of our Privacy Policy by checking the date at the top of this page. Please be aware you are also accountable for reviewing this Privacy Policy from time to time.

What if I still have questions about this policy?

If you have any further questions or concerns about our Privacy Policy or Cookies Policy, do not hesitate to send us a message to info@scraperdevelopment.com, and we will do our best to resolve your concerns.

You can also file a complaint with the Croatian Personal Data Protection Agency, which is ScraperDev’s Lead Supervisory Authority, at www.azop.hr/data-protection-agency.